Updated July 31, 2020
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://a-ilearning.com/ (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you register on our website or make an attempt to register, we collect certain information from you, including your name, contact information and other information required by us to complete the registration and provide the service for which you are registering. We refer to this information as “Registration Information”.
When you make a purchase or attempt to make a purchase through the Site, you are directed to a third-party payment processing service provider (“PayPal”) which may collect certain information from you, including but not limited to your name, billing address, shipping address, payment information (including credit card numbers or any other payment types accepted, email address, and phone number. We refer to this information as “Purchase and Payment Information”. This information is not collected directly by us but certain information from it is provided to us by the third-party payment processing service to ensure auditability and tracking of payment to the registrant.
You can read more about how PayPal uses your Personal Information by accessing the following third-party links and by searching online:
https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Registration Information and Purchase and Payment Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Personal Information that we collect generally to be able to provide our services. The type of information we collect is:
1. Name of registrant and the recipient of service if other than the registrant, such as in case of a parent registering with us for services to provided to a child under the age of majority in the state or province of residence.
2. Contact information including email address and phone number.
3. Demographic information such as postcode, zip code, preferences, and interests.
4. Other information required to provide or enhance the quality of our services.
The Personal Information we collect is for the purposes of:
1. Providing our services to you.
2. Contacting you.
3. Communicating with you.
4. Processing payments.
5. Providing invoices, receipts, and order confirmations.
6. Screening of registrations for potential risk or fraud.
7. Providing you with information or advertising relating to our products, services, promotions and offers. We only do so in line with your preferences and after receiving your consent.
8. Internal record keeping and to be auditable.
9. Improving our products and services.
10. Enhancing our services.
11. Compliance with laws.
We also use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally, to improve and optimize our Site, enhance our services (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns) and advertising and retargeting.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. These third parties may be based in Canada, United States, or internationally.
For example,
Our tutors are independent contractors that require some of your Registration Information to conduct online tutoring with you or your child. This information is required for the provision of tutoring sessions, enhancing the learning experience and administration of our tutoring service. This information is limited to:
- 1. Name of student.
2. Name of parent if student is under the age of majority in the state or province of the student’s residence.
3. Contact information for scheduling of sessions and communication related to the administration of tutoring sessions.
4. School grade and subject(s) required for tutoring.
5. Other information that may be disclosed by the registrant to facilitate and enhance tutoring or the learning experience of the student.
Although these independent contractors are under a contractual obligation with us to solely use such information for conducting tutoring sessions with the student and required administration, we do not assume any responsibility for any breach of privacy by these third-party independent contractors and strictly advise our students and registrants not to disclose any information to the tutors beyond what is necessary and provided directly to us through registration on our website. We also do not assume any responsibility for information provided directly to the tutors by the student or registrant without our knowledge and authorization.
We use third-party platforms to conduct tutoring sessions, for example, Zoom and Google Meet. We have no control over these third-party service providers and do not monitor what information they collect. The student and registrant voluntarily choose to use these third-party platforms and understand the risks associated with using such platforms.
You can read more about how Zoom uses your Personal Information by accessing the following third-party links and by searching online:
Zoom Privacy Policy:
https://zoom.us/privacy
Zoom privacy statement for Canadian customers: https://zoom.us/docs/doc/PIPEDA_PHIPA%20Canadian%20Public%20Information%20Compliance%20Guide.pdf
Zoom Security Information:
https://zoom.us/docs/doc/Zoom-Security-White-Paper.pdf
Zoom Terms of Service:
https://www.zoom.us/terms
Tips for meeting hosts:
https://blog.zoom.us/wordpress/2020/03/20/keep-the-party-crashers-from-crashing-your-zoom-event/
You can read more about how Google Meets uses your Personal Information by accessing the following third-party links and by searching online:
Google Meet Security & Privacy for users:
https://support.google.com/meet/answer/9852160?hl=en#safetymeasures&encryption&secure&privacy&incident&safety&
We also use Google Analytics to help us understand how our customers use the Site and enhance our marketing and provision of services.
You can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout/
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:
https://www.networkadvertising.org/understanding-online-advertising/
You can opt out of targeted advertising by visiting the following third-party links:
GOOGLE:
https://www.google.com/settings/ads/anonymous
FACEBOOK:
https://www.facebook.com/settings/?tab=ads
BING:
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
http://optout.aboutads.info/
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order or purchase through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. The Order Information will be maintained or deleted in accordance with applicable laws.
MINORS
Individuals are considered minor based on the state, province, or country of residence and from where they may be accessing the website. Minors may not access this website without prior consent and authorization from their parent or legal guardian of age of majority.
We do not collect information directly from minors or accept registrations from minors. If upon registration, the registrant misrepresents their age, upon determination and becoming aware of it, the contract will be terminated immediately.
Our registration requires the registrant to be of age of majority in the state, province, or country of their residence even when the actual student requiring tutoring is a minor. The only student information needed when the student is a minor is noted below and is to be provided by the parent or legal guardian of the minor, not the minor directly.
- 1. Their name.
- 2. School Grade.
- 3. Subjects to be tutored.
For ongoing tutoring sessions with minors, we ask the parents and legal guardians to ensure they are supervising the tutoring sessions. The tutors are strictly advised not to inquire or ask for additional information from the student or student’s parent or legal guardian directly, however, out of normal course, general information exchanged to facilitate and enhance the learning experience should be provided by the parent or legal guardian after consenting and considering it reasonable and safe to provide. If such an event occurs, we advise all our registrants by means of these terms of service that they do not have to provide any such information to the tutor directly and can reach out to administration in case they would like to discuss the matter further.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email. Our contact information for privacy related matters is:
Attention: Privacy Officer
Email: legal@a-ilearning.com
